Okay, let me say all this first...
To answer questions from the comments:
My camera is a Canon Powershot 3IS.
Yes, the image stablization is on.
No, it doesn't have anything on the lens that allows for manual twiddling.
~~~
I know that policies are what they are. They have to be put in place so that everyone is protected, both the store and the customer. I'm sure that policies satisfy 99.9% of customers.
But.
How much is a customer supposed to take?
I took my camera back tonight. But instead of them acknowledging that yes, the camera is still not fixed, and just handing over a replacement, they have to SEND IT BACK TO THE SERVICE CENTER AGAIN, to "validate" that it is not fixed. Are you kidding me? What makes them think that they can pull their heads out of their a**es long enough to figure out that they DIDN'T FIX IT? AGAIN?
So I have to wait 7 to 10 days for this stupid service center to look at it and say, "yep, that zoom is broken" and authorize a replacement.
I added up all the time that I have been without my camera because of these morons, and with this newest send-off, it is almost 2 months. That is just ridiculous.
Why not just give me my money back and let me go get a camera from a store that KNOWS HOW TO FIX ONE? That would not work at all, would it? That would mean a happier customer.
I demanded a manager. That didn't help. He was a very nice guy who didn't deserve the blasting I gave him (I apologized...and he said that he would be just as frustrated as me).
I left the store in tears. Now, I am NOT a crier. I tend to just get pissed off. But I hate to feel impotent and it just was too much to stand.
I had a full day of no snow, no kids....to go birding.
Did I get pictures? Well, sort of:
To answer questions from the comments:
My camera is a Canon Powershot 3IS.
Yes, the image stablization is on.
No, it doesn't have anything on the lens that allows for manual twiddling.
~~~
I know that policies are what they are. They have to be put in place so that everyone is protected, both the store and the customer. I'm sure that policies satisfy 99.9% of customers.
But.
How much is a customer supposed to take?
I took my camera back tonight. But instead of them acknowledging that yes, the camera is still not fixed, and just handing over a replacement, they have to SEND IT BACK TO THE SERVICE CENTER AGAIN, to "validate" that it is not fixed. Are you kidding me? What makes them think that they can pull their heads out of their a**es long enough to figure out that they DIDN'T FIX IT? AGAIN?
So I have to wait 7 to 10 days for this stupid service center to look at it and say, "yep, that zoom is broken" and authorize a replacement.
I added up all the time that I have been without my camera because of these morons, and with this newest send-off, it is almost 2 months. That is just ridiculous.
Why not just give me my money back and let me go get a camera from a store that KNOWS HOW TO FIX ONE? That would not work at all, would it? That would mean a happier customer.
I demanded a manager. That didn't help. He was a very nice guy who didn't deserve the blasting I gave him (I apologized...and he said that he would be just as frustrated as me).
I left the store in tears. Now, I am NOT a crier. I tend to just get pissed off. But I hate to feel impotent and it just was too much to stand.
I had a full day of no snow, no kids....to go birding.
Did I get pictures? Well, sort of:
Hear that, Anonymous?
This is what happened when I pushed the zoom in closer...that slight yellow blob is the front of the meadowlark.
Yet again....I am without my camera. Did I actually pay for this service plan?
If I had it to do over again.....